Technology leadership,
grounded in operations.

2021 — 2026

• Led the roadmap and continual improvement of a global technology ecosystem, translating operational needs into governance, priorities and executable plans.
• Led a distributed team of 24 across the Netherlands and Sweden, supporting workplace technology, local infrastructure and operational readiness for approximately 3,000 coworkers.
• Chaired an operational network spanning 25+ countries and standardised service practices across 300+ product and platform teams.
• Managed a strategic supplier transition and raised SLA adherence from 80% to 92% within 12 months through stronger incident data, prioritisation and provider accountability.
• Partnered with 12 franchisees representing 450+ stores to consolidate regional demand and shape technology roadmaps and service decisions.

2015 — 2021

• Owned regional IT operations for a €325M+ business across four countries, supporting stores, restaurants, offices, warehouses and distribution centres.
• Led a distributed team of 15 and managed a €6M portfolio, holding internal teams and external providers accountable for service, cost and risk.
• Built regional roadmaps spanning infrastructure, service delivery, ERP, CRM, POS, e-commerce, supply chain, logistics and business operations.
• Directed implementations and upgrades from requirements and integrations through testing, training, go-live, handover and service stabilisation.
• Rolled out global security and compliance standards while addressing local privacy, network, endpoint and business-continuity requirements.

2012 — 2015

• Led technology-enabled expansion into three countries, coordinating new stores, distribution centres, networks, systems, providers and operational readiness.
• Delivered ERP, CRM, analytics and e-commerce capabilities across requirements, process design, API and data integration, testing, adoption and support handover.
• Managed a €4M programme budget with business cases, forecasts, dependencies, risks, vendors, resources, change control and executive reporting.

2006 — 2012

• Managed daily IT operations across three large IKEA stores and distribution centres, including 150+ POS terminals, LAN/WAN, Wi-Fi, endpoints, servers and business applications.
• Acted as an incident escalation point and supported store and system rollouts through provider coordination, testing, readiness, user training and service stabilisation.

2002 — 2006

• Supported approximately 40 multi-brand stores, the regional headquarters and warehouses, covering networks, business applications and more than 100 POS systems.
• Worked closely with site teams and providers on connectivity, user access, hardware lifecycle, incident escalation and daily operational readiness.
• Improved service performance through monitoring, incident analysis, vendor follow-up and operational reporting, maintaining clear ownership through resolution.
• Delivered practical service insights to regional and store management to support faster decisions and prioritised site improvements.